Shipping Policy
Effective Date: 12th April 2025
Thank you for shopping with Showoffff. We aim to ensure your orders reach you as quickly and smoothly as possible. This Shipping Policy outlines the terms and conditions related to the shipment and delivery of products ordered from our official website — www.showoffff.in.
By placing an order with us, you agree to the terms stated below.
1. Product Availability
All orders are subject to the availability of products. In the event a product is out of stock after you have placed your order, we will inform you via email or WhatsApp and initiate a refund of the full amount paid through the original payment method.
2. Order Confirmation
Once you place an order:
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You will receive an email and WhatsApp confirmation from us.
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In case of Cash on Delivery (COD) orders, confirmation is required via WhatsApp message or a phone call made by our customer service team.
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Orders not confirmed within 48 hours may be automatically cancelled.
3. Delivery Timelines
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We strive to dispatch all orders within 24–48 business hours of order confirmation.
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Estimated delivery timeframe is 4–7 business days from the date of dispatch.
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Business days refer to Monday to Saturday, excluding Sundays and public holidays.
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Please note: Delivery timelines are indicative and may vary based on location, courier partner availability, and other unforeseen conditions.
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4. Delivery Areas
We currently only ship within India through our partnered courier providers. We do not charge any extra fees for deliveries to remote or special service areas.
5. Shipping Charges
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Free shipping is available on orders above ₹1199.
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A standard shipping fee of ₹49 is applicable on orders below ₹1199.
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Shipping charges (if applicable) will be clearly mentioned at checkout before payment.
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6. Cash on Delivery (COD) Policy
We offer Cash on Delivery (COD) services through our payment partner GoKwik, subject to the following terms:
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COD eligibility (full or partial) is determined by GoKwik using their internal customer verification algorithms and external platform intelligence.
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In some cases, customers may be required to pay a partial COD amount of up to ₹249 in advance. This amount:
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Is non-refundable if the parcel is rejected or undelivered
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Will be adjusted against the total order value upon successful delivery
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Full COD is disabled for orders above ₹2500 to prevent misuse and ensure genuine purchase intent.
7. Order Tracking and Dispatch Updates
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Once your order is shipped, you will receive a tracking link via SMS and email.
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You can also check your order status via the “Track Order” section on our website.
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Orders may be shipped in multiple packages based on item availability.
8. Delivery Delays and Exceptions
While we strive to deliver all orders within the estimated timeline, delivery may be delayed due to:
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Natural calamities, strikes, or lockdowns
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Courier delays or high-volume periods (e.g., sales)
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Incorrect or incomplete delivery information
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We shall not be held liable for delays caused by such external factors. However, we will make reasonable efforts to keep you informed.
9. Delivery Instructions
You may leave specific delivery instructions during checkout. We will share them with our delivery partners to the best extent possible, though fulfillment of such requests is not guaranteed.
10. Packaging Issues or Damage on Delivery
If the package received appears tampered with or damaged, please contact our support team immediately at:
Email: customercare@showoffclothes.com
Phone: +91 8904908824
Support Hours: 9:00 AM – 6:00 PM (Monday to Saturday)
11. Returns and Refunds
For information regarding returns, exchanges, and refund procedures, please refer to our separate Return and Refund Policy.
12. Contact Us
For any queries or issues related to your order, please reach out to our Customer Support team:
Email: customercare@showoffclothes.com
Phone: +91 8904908824
Support Hours: 9:00 AM – 6:00 PM (Monday to Saturday)
