Return and Refund Policy
Effective Date: 12th April 2025
At Showoffff, we hope you love what you’ve ordered. However, if you are not fully satisfied with your purchase, we offer a simple and streamlined return process, subject to the terms set out below.
1. Return Eligibility
Returns will be accepted within 7 working days from the date of delivery, provided that the following conditions are met:
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The product must be unused, unwashed, and in its original condition
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All original tags and packaging must be intact
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The product must not be stained, damaged, or torn
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Any complimentary item, accessory, or free product received as part of the order must also be returned
2. Categories with a 3-Day Return Window
For the following product categories, returns must be initiated within 3 working days from the date of delivery:
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Blazers
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Gowns
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Kurta Sets
Note: Returns for these items will not be accepted beyond the 3-day window under any circumstances.
3. Non-Returnable Products
The following items are strictly non-returnable:
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Boxers
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Items purchased during Season Sale or Mega Sale campaigns
4. Exchanges
We do not offer direct exchanges. If you wish to order a different size, color, or style, please place a new order separately and initiate a return for the existing item as per the return policy.
5. Return Pickup and Charges
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We arrange reverse pickup across most serviceable pin codes in India, subject to courier partner availability.
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A flat fee of ₹100 per return order will be deducted from your eligible refund amount, irrespective of the number of items.
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This reverse pickup charge will not apply if the return is approved due to a manufacturing defect or an incorrect item sent.
6. Refund Options
For Prepaid Orders:
At the time of initiating the return, the customer may select either:
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Refund to original payment method (e.g., card, UPI, wallet), or
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Store credit, which will be issued after quality check and is valid for 2 months from the date of issue
For Cash on Delivery (COD) Orders:
Only store credit will be issued.
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The store credit is valid for a period of 2 months from the date of issuance
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This credit can be redeemed only on www.showoffff.in
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Store credit cannot be clubbed with other offers or combined with multiple credit codes
7. Partial Returns
Partial returns are permitted. In such cases:
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The ₹100 reverse pickup charge will still apply to the order, even if only part of the order is returned.
8. Refund Processing Timeline
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Once the returned item is received and passes the quality check, the refund will be initiated within 24 working hours.
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Bank refunds (for prepaid orders) may take 7–10 working days to reflect in the account, depending on the bank.
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Store credits will be issued immediately post-quality check.
9. Quality Check (QC) and Return Rejections
All returned items undergo a mandatory Quality Check (QC).
A return may be rejected if:
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The product is used, damaged, or washed
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Tags are missing or tampered with
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The item fails to meet our return conditions
In such cases:
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No refund or credit will be issued
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The customer must bear the shipping cost to have the rejected product returned
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A detailed rejection email with photographic proof will be sent to the customer
Note: Customers are advised to securely pack the return parcel to avoid in-transit damage.
10. Defective or Wrong Product Claims
If you receive a defective, damaged, or incorrect item:
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Submit a return request with clear images of the product and the issue
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Our team will verify the claim before approving the return
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If approved, no return shipping fee will be charged
11. Order Cancellations
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Orders may be cancelled only before dispatch from our warehouse.
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Once dispatched, cancellations are no longer allowed and must be handled as returns.
12. Customer Support
For return-related queries or assistance, please reach out to our support team:
Email: customercare@showoffclothes.com
Phone/WhatsApp: +91 8904908824
Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM
Instagram: @showoffff.in
13. Legal Jurisdiction
This policy is governed by the laws of India. All disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka.